Need more information?
Find answers to our most frequently asked questions below
Authenticity
Is every work a unique original?
Every piece we sell falls into one of two categories: Original Artwork, a one-of-a-kind, hand-painted work by Ratnakar Ojha, or Fine Art Print, a high-quality reproduction of an original piece. Each product page clearly states which one you're purchasing.
Does each painting come with a Certificate of Authenticity?
Every original work ships with a signed Certificate of Authenticity from the artist. It includes the title, year of creation, medium, dimensions, and unique inventory reference. This certificate travels with the work and forms part of its permanent provenance record.
How do I know the work is genuinely by Ratnakar Ojha?
Each work comes directly from the artist's studio. Ratnakar Ojha has exhibited since 1983, at institutions including the Jehangir Art Gallery, the Prince of Wales Museum in Mumbai, and internationally through Saffronart, India's leading fine art auction house. The Certificate of Authenticity, signed personally by the artist, accompanies every sale.
Can I see more images or a detail shot before purchasing?
Always. We encourage it. Contact us with the artwork reference and we will send additional photographs, including close-ups of the surface, brushwork, edges, and the reverse of the work. For significant purchases we can also arrange a video call to view the piece in real time.
Pricing & Payment
What payment methods do you accept?
We accept all major credit and debit cards at checkout. If you would prefer to pay by bank transfer, get in touch about the work you are interested in and we will arrange it directly. We verify transfers for fraud prevention and AML compliance.
Can I make an offer or negotiate on price?
Prices reflect the established value of the artist's work and are generally firm. For collectors purchasing two or more works, or for institutional acquisitions, we are open to a conversation. Please enquire directly.
Returns & Guarantee
What if the work looks different in person?
We work hard to prevent this. Before confirming a purchase we encourage you to request additional images, ask questions, and take time with your decision. If something about the delivered work is materially different from how it was represented on the website, contact us immediately and we will resolve it.
Can I return a work if I change my mind?
We accept returns only in case of damages in-transit or manufacturing defects. Product return requests must be initiated within 24-48 hours.
Shipping & Delivery
Do you ship all over India?
Yes, we ship to all Indian States. Delivery is straightforward, with no cross-border complexity.
How do I check the status of my order?
Once your order has shipped, we'll send you an email with a tracking number so you can follow its progress. Please note it can take up to 48 hours for tracking information to update.
If you haven't received your order within 2–3 weeks of your shipping confirmation email, please email us at theojhagallery@gmail.com with your name and order number, and we'll look into it right away.
How long does delivery take?
Orders are typically processed within 2–5 business days after completion of printing/framing.
Delivery times are estimates and may vary depending on destination, carrier, or external factors beyond our control. Tracking details will be provided once your order has shipped.
Is delivery free?
Delivery fee is covered by us.
How can I change my delivery address?
To modify the address please contact as soon as possible at theojhagallery@gmail.com
What should I do if I have a delivery issue?
Please contact us directly at theojhagallery@gmail.com to make any changes.